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Banff On Demand® Privacy Policy

Last updated: January 15, 2026

Banff On Demand® is a private transfer service operated by Banff Airporter® Inc. (“Banff On Demand”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.banffondemand.com, request a quote, book a private transfer, or communicate with our team.

1) Personal Information We Collect

Depending on how you interact with Banff On Demand®, we may collect:

A) Quote and booking information

  • Name
  • Email address
  • Phone number
  • Pickup and drop-off locations
  • Travel dates and times
  • Flight details (if provided)
  • Group size, luggage details, and service requests
  • Booking identifiers and reservation details
  • Communications with our team (emails, calls, messages, or forms)

B) Payment information

Private transfers generally require payment to confirm a booking.

Online bookings are made through our booking platform (Book Rides Online). Payments are processed using our payment gateway and payment processing providers (including Authorize.net and related processors).
We do not store full credit card numbers.

C) Website and technical information

When you browse our website, we may collect technical information such as:

  • IP address
  • browser type and device information
  • pages visited and interaction data
  • referral/exit pages and timestamps
  • cookies and similar technologies (see “Cookies” below)

2) How We Use Personal Information

We use personal information to:

  • provide quotes and confirm availability
  • process bookings and deliver private transfer services
  • communicate trip details, pickup instructions, and updates
  • provide customer support and manage service issues
  • improve service quality, planning, and operations
  • prevent fraud, misuse, and unauthorized access
  • comply with legal, regulatory, and accounting obligations

We do not sell personal information.

3) Consent

By requesting a quote, booking services, communicating with us, or using our website, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy, subject to applicable laws.

You may withdraw consent where permitted by law, however this may limit our ability to provide certain services.

4) Service Providers and Third Parties

We may share personal information with trusted service providers who help us operate our business and deliver services. This may include providers related to:

  • booking and reservation management
  • payment processing
  • website hosting, infrastructure, and security services
  • communications tools used for customer support

These service providers are authorized to use personal information only as needed to provide services to us and are expected to maintain appropriate safeguards.

We may also disclose personal information where required by law or where necessary to protect the rights, safety, and security of our customers, employees, and operations.

5) Cross-Border Processing

Some of our service providers may store or process personal information outside of Canada, including in the United States. When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.

6) Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including customer service, operational requirements, fraud prevention, and legal or accounting obligations. Information is deleted or anonymized when it is no longer required.

7) Security

We use reasonable safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Cookies

We may use cookies and similar technologies to support website functionality and to understand website usage. You can control cookies through your browser settings. Disabling cookies may affect parts of the website.

9) Access and Corrections

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete. We may require identity verification before responding.

10) Contact Us

If you have questions about this Privacy Policy or want to request access/correction, contact:

Banff Airporter® Inc. (Banff On Demand®)
Box 2524, 141 Eagle Crescent
Banff, AB T1L 1C3 Canada
Toll Free: 1-800-587-9958
Local: 403-762-3330
info@banffondemand.com

11) Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted on our website with the updated date.